Privacy Policy


This Privacy policy outlines the manner your data is collected and used by Petsmart Bangladesh. You are advised to please read the Privacy Policy carefully.

Accessing the services provided by, you agree to collect and use your data by in the manner provided in this Privacy Policy.

If you have questions or concerns regarding this statement, you can contact us at +8801833323578 or email us at

The policy does not apply to the procedures and practices followed by entities that are not managed, owned, or controlled by or to the people who are not engaged, employed, or managed by

Through this document, we wish to make you:

  • Feel at ease while using our websites;
  • Feel confident while sharing information with us;
  • Aware that you may contact us with your questions or concerns about privacy on this website;
  • Aware that by using our websites, you agree to the collection of specific data.

Information that may be collected from you? contains the details you provided on registration and information we learn about you from your use of our service and your visits to our website and other websites accessible from them.

We may collect additional information about your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, enabling us to improve our service. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from "cookies" sent to your browser from web server cookies stored on your hard drive, including but not limited to:

  • Computer-identification information;
  • IP address, assigned to the computer which you use;
  • The domain server through which you access our service;
  • The type of computer you're using;
  • The type of web browser you're using.

While you are transacting on our website, personally identifiable information collected about you may include your:

  • First and last name.
  • Email addresses.
  • Contact details, including phone numbers.
  • Postal code.
  • Demographic profile (like your age, gender, occupation, education, address, and durables owned).
  • Personal preferences and interests (such as books, movies, music, and so on); and
  • Your opinion on services, products, and features on our websites.

We may also collect the following information:

  • The pages you visit/access.
  • The links you click on our website.
  • The number of times you access the page.
  • Things you view, add to bag, add to wish list.
  • Other websites you open synchronously while browsing on ours

When / How do we collect the information?

We will collect anonymous traffic information from you when you visit our website.

We collect personally identifiable information from you when you register with us or transact as a guest. During registration, you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, postal code, mobile number, occupation, interests, etc.). Upon registration, users may receive communications from (e.g. newsletters, updates). Even when you transact as a guest, we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, postal code, mobile number, etc.).

We use this information to contact you about your services on our website and the services you have expressed interest in.

When you purchase a product or service from us, we request personally identifiable information from you on our order form to fulfill your requested service. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

You have the option to provide demographic information (such as occupation, education, and gender) to us; we encourage you to submit this information so we can offer you a more personalized experience on our website.

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting them to visit the website. does store this information, and the information is used for the sole purpose of sending this one-time email and tracking the success of our referral program.

We are the sole owners of your information collected by us at different points on our website.

We will collect personally identifiable information about you only as part of a voluntary registration process, guest checks out, online survey, contest or any combination thereof.

Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.

The website contains links to other websites. We are not responsible for the privacy practices of such websites which we do not own, manage or control.

We may, at certain times, make chat rooms, forums, instant messenger and message boards, and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use, and you should exercise caution while revealing your personal information to anyone.

Use a bulletin board or chat room on this website. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

How is the information used?

We use your contact information to send you:

  • Password reminder and registration confirmation.
  • Special offers.
  • Changes in the service policies or terms of use.
  • Event-based communications such as order information, renewal notices, invites, reminders, etc.

Note: We send users updates upon registration and updates regarding their order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

We use your personal information to:

  • Improve personalized features on our websites to enhance your shopping experience.
  • To contact you for your account/profile-related matters or any other reason as may be necessary.
  • To provide the services requested by you example, deliver merchandise ordered by you.
  • To preserve social history as governed by existing law or policy.

We use anonymous traffic information to:

  • Remember you to deliver better and more personalized service, e.g. track your entries in our promotion schemes;
  • Recognize your usage privileges on our website.
  • Administer and manage the smooth functioning of our website by diagnosing problems.
  • Track your session and activities so that we can understand better how people use our website.

Who do we share your information with?

We do not share or rent your information with third parties except our agents and alliance partners.


We use the services of our enabling partners such as outside shipping companies, resellers, and business associates to fulfill orders, and credit/debit card processing companies to process the payment for goods and services ordered from the website. These entities do not retain, store, share, or use personally identifiable information for any other purposes.

Alliance Partners

We will share your information with our alliance partners who work with us or on our behalf to help provide you with the services. An alliance partner is an individual who owns and manages (wholly or part of) online content on their websites powered by

We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service.

We do not rent, sell or share your personal information, and we will not disclose any of your personally identifiable information to any other third parties unless:

  • Required by exceptional circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;
  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of terms of use, or to defend against legal claims;

We have your permission to provide the products or services you've requested. We reserve the right to disclose your personally identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and comply with a judicial proceeding, court order, or legal process served on our websites.


What choices are available to you regarding the collection, use, and distribution of your information?

You can accept or decline the cookies. All customizable websites require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies or to reject cookies, go to


A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this website. We link the information we hold in cookies to any personally identifiable information you submit on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and more secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following the directions provided in your Internet browser "help" file. Reference for cookies can be found at

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to keep your username and interests, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

If you reject cookies, you may still use our website, but your ability to use some of our Websites will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transacting as a guest or adding items to a shopping bag). A cookie cannot read data off your hard drive.

Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by only and does not cover the use of cookies by any advertisers.

We use cookies on the point of collection pages of email addresses, but we do not use them in emails.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, tailor our website to our customers' interests, measure traffic within our website, and let advertisers know the geographic locations from where our visitors come.



Policy updates

We reserve the right to change or update this policy (subject to any changes in prevailing laws, statutory regulatory orders, any Government order, or any changes in our business policy, etc.) at any time by placing a prominent notice on our website. 

Suppose we decide to change our privacy policy. In that case, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or through a notice on our homepage.

Suppose we decide to make changes in our email practices. In that case, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances if any, we disclose it.